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ITIL / ITSM Course Catalog

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Training Catalog (PDF 819KB) - Download complete catalog of available courses.

Master Training Calendar : Training Provider Selection : ITIL FAQ : EXIN FAQ : ITIL Certification Scheme

Nouri Associates, Inc. (NAI) is a leading provider of training solutions in the areas of IT Infrastructure Library (ITIL), IT Service Management (ITSM), COBIT, ISO 20000, CMMI and IT management and control best practices. NAI delivers innovative and award winning ITIL educational solutions, through one of the most comprehensive portfolios of online, blended and classroom based course offerings, to corporations, governments and individuals worldwide. NAI is one of the few U.S. based Accredited Training Providers (ATP) that offers accredited ITIL Foundation v2, v3 and Bridging (eLearning and classroom), v2 Clustered Practitioner, v2 Manager and v3 Intermediate courses ( ITIL® Qualification Scheme). This paper describes the fastest path to an ITSM/ITIL Expert Certification under the new Qualification Scheme.

NAI Fourth Quarter 2011 Training Specials

ITIL v3 Expert Boot Camp - California - $9,995 - Ends Sep 19th

You may request any of NAI classroom or blended training sessions as a public classroom in your choice of U.S. City/State and Month/Year by clicking on the interest button on the last column of course catalog below (you can also check the Education Calendar to see if there is an existing interest list or scheduled course that matches your requirements).

Online Courses • Blended Courses • Classroom Courses

Class Description	Number of Hours /Days	*Price Per Student	Cert. Exam Fees	Request Public Course
Online Courses
... More - Add to cart				N/A
ITL1013 - ITIL for Help Desk Agents This course is specially designed for help-desk agents and first-level support staff with focus on the Service Desk function, Incident Management, Change Management ... More - Add to cart	5 Hours	$229		N/A
ITL1015 - ITIL Foundation v2-v3 Bridging eLearning Course This 6½ hours e-learning course is specially designed for learners who are already certified at the Foundation level in previous versions of ITIL. The v3 Foundation ... More - Add to cart	6.5 Hours	$271		N/A
ITL1015e - ITIL Foundation v2-v3 Bridging eLearning Course with EXIN Exam This 6½ hours e-learning course is specially designed for learners who are already certified at the Foundation level in previous versions of ITIL. The v3 Foundation ... More - Add to cart	6.5 Hours	$271	$80	N/A
ITL1017 - ITIL/ITSM v3 Awareness eLearning The ITIL/ITSM v3 Awareness course is perfectly suited for Managers and non-core IT people who need an overview of IT Service Management and the role of ITIL within ... More - Add to cart	4 Hours	$149		N/A
ITL1018 - ITIL v3 Foundation Premium eLearning Course ITIL® v3 Foundation PREMIUM E-Learning Course offers scenario-based training with real-life connects. Learners will attend a Virtual Training Conference at the maje ... More - Add to cart	16.5 Hrs	$499		N/A
ITL1018e - ITIL v3 Foundation Premium eLearning Course with EXIN Exam ITIL® v3 Foundation PREMIUM E-Learning Course offers scenario-based training with real-life connects. Learners will attend a Virtual Training Conference at the maje ... More - Add to cart	16.5 Hrs	$499	$160	N/A
ITL1025 - ITIL v2 Foundation Exam Preparation Guide This ultimate exam preparation tool offers you a content refresher tool, a practice question section with diagnostic feedback and a 1-hour simulated exam. ... More - Add to cart	2 Hours	$69		N/A
MOF1000 - Microsoft Operations Framework Orientation - Self Paced The 2.5-hour long MOF Orientation Course aims to introduce the Microsoft Operations Framework (MOF) and evaluate the impact of MOF on enterprise IT service manageme ... More - Add to cart	2.5 Hours	$129		N/A
Blended Courses
No blended courses at this time
Classroom Courses
ITIL-C V3 EXPERT CapabilitiesTrack IT professionals seeking guidance towards the execution or optimization of ITSM in an organization, the process relationships, roles and responsibilities. ... More - Schedule	10 days + 50 hours eLearning	$9,800		Interest
ITL1022 - ITIL Version 3 Foundation Course IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule	3 Days	$1,495	$160	Interest
ITL 1022V - ITIL V3 Foundation Virtual Course IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule	3 Days	$1,040	160	Interest
ITL1023 - ITIL V2 - V3 Foundation Bridging Course IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule	1 Day	$595	$80	Interest
ITL1042 - ITIL Service Catalog Acceleration Workshop This workshop focuses on the implementation and management of the processes and stakeholders involved in defining and publishing an effective Service Catalog includ ... More - Schedule	1 Day	$3995		Interest
ITL1044 - ITIL v3 Service Manager Bridging Course The ITIL Version 3 Service Manager Bridging Course offers candidates a fast track to update their ITIL Service Manager qualification, and gain recognition at the ne ... More - Schedule	4 Days	$2,695	$225	Interest
ITL1051 - ITIL® v3 Service Strategy Lifecycle Course (SS) IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule	3 Days	$2,100	$225	Interest
ITL1052 - ITIL® v3 Service Design Lifecycle Course (SD) IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule	3 Days	$2,100	$225	Interest
ITL1053 - ITIL® v3 Service Transition Lifecycle Course (ST) IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule	3 Days	$2,100	$225	Interest
ITL1054 - ITIL® v3 Service Operations Lifecycle Course (SO) IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule	3 Days	$2,100	$225	Interest
ITL1055 - ITIL® v3 Continual Service Improvement Lifecycle Course (CSI) IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule	3 Days	$2,100	$225	Interest
ITL1056 - ITIL® v3 Service Offerings & Agreements Capability Course (SOA) IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule	5 Days	$2,900	$225	Interest
ITL1057 - ITIL® v3 Planning, Protection & Optimization Capability Course (PPO) IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule	5 Days	$2,900	$225	Interest
ITL1058 - ITIL® v3 Release, Control & Validation Capability Course (RCV) IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule	5 Days	$2,900	$225	Interest
ITL1059 - ITIL® v3 Operational Support and Analysis Capability Course (OSA) IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule	5 Days	$2,900	$225	Interest
ITL1060 - ITIL® v3 Managing Across the Lifecycle Course (MALC) IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule	5 Days	$2,900	$225	Interest
ITL1070-C V3 EXPERT ITIL Capabilities Track The Capability Track is for those who are involved in executing and improving existing ITIL processes in an organization such as the Process Manager, Operational St ... More - Schedule	12 days + 50 hours eLearning	$9,800		Interest
ITL1070-LC V3 EXPERT ITIL Lifecycle Track IT professionals, possibly IT managers or consultants looking to use the breadth of the ITIL framework and developing a proper understanding of the key functions an ... More - Schedule	10 days + 50 hours eLearning	$9,600		Interest

*Note: Please contact us for special pricing available for onsite administered courses.

ITIL/ITSM Workshops • ISO20000 Courses • COBIT Courses • CMMI Courses

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