ITIL / ITSM Course Catalog
NAI 2008 Education Catalog (PDF 718KB) - Download complete catalog of available courses.
Master Education Calendar : Training Provider Selection Criteria : ITIL FAQ : EXIN FAQ : Training Roadmap
 Nouri Associates, Inc. (NAI) is a leading provider of training solutions in the areas of IT Infrastructure Library (ITIL), IT Service Management (ITSM), COBIT, ISO 20000, CMMI and IT management and control best practices. NAI delivers innovative and award winning ITIL educational solutions, through one of the most comprehensive portfolios of online, blended and classroom based course offerings, to corporations, governments and individuals worldwide. NAI is one of the few U.S. based Accredited Training Providers (ATP) that offers accredited ITIL Foundation v2, v3 and Bridging (eLearning and classroom), Clustered Practitioner, and Manager (Masters) courses (OGC ITIL® Qualification Scheme). This paper describes the fastest path to an ITSM/ITIL Expert Certification under the new Qualification Scheme.
Fourth Quarter 2008 Specials
ITIL v3 Manager Bridge Course (10/20-10/24) - San Francisco Area - $2,195 - Ends Sep 30th
ITIL Manager Course - Los Angeles Area (10/27-11/26) - $5,195 - Ends Sep 30th
ITIL v3 Service Offerings & Agreements Capability Course (10/13-10/17) - SF Bay Area - $2,495 - Ends Sep 23th
White Papers: Value of ITIL Manager Certification & Fastest Path to "ITSM Expert" Designation
You may request any of NAI classroom or blended training sessions as a public classroom in your choice of U.S. City/State and Month/Year by clicking on the interest button on the last column of course catalog below (you can also check the Education Calendar to see if there is an existing interest list or scheduled course that matches your requirements).
| Class Description |
Number of Hours /Days
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*Price Per Student
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Cert. Exam Fees
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Request Public Course
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| Online Courses |
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... More - Add to cart
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N/A |
ITL1010 - ITIL v2 Awareness
The ITIL/ITSM Awareness course is perfectly suited for Managers and non-core IT people who do need an overview of IT Service Management and the role of ITIL within ... More - Add to cart
|
2 Hours |
$79 |
|
N/A |
ITL1011 - ITIL v2 Extended Awareness
Besides introducing ITIL and ITSM, this course also gives an introduction to each of the ITIL processes. The extended awareness course provides you with an overview ... More - Add to cart
|
4 Hours |
$149 |
|
N/A |
ITL1013 - ITIL for Help Desk Agents
This course is specially designed for help-desk agents and first-level support staff with focus on the Service Desk function, Incident Management, Change Management ... More - Add to cart
|
5 Hours |
$229 |
|
N/A |
ITL1014 - ITIL v2 Foundation Course - Self Paced
The self paced ITIL Foundation Course is an award winning and EXIN accredited course comprising of an integrated case study learning approach and rich dynamic conte ... More - Add to cart
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16 Hours |
$499 |
|
N/A |
ITL1015 - ITIL Foundation v2-v3 Bridging eLearning Course
This 6˝ hours e-learning course is specially designed for learners who are already certified at the Foundation level in previous versions of ITIL. The v3 Foundation ... More - Add to cart
|
6.5 Hours |
$271 |
|
N/A |
ITL1015e - ITIL Foundation v2-v3 Bridging eLearning Course with EXIN Exam
This 6˝ hours e-learning course is specially designed for learners who are already certified at the Foundation level in previous versions of ITIL. The v3 Foundation ... More - Add to cart
|
6.5 Hours |
$271 |
$80 |
N/A |
ITL1015sp - ITIL Foundation v2-v3 Bridging eLearning Course (Available through September 5th)
This 6˝ hours e-learning course is specially designed for learners who are already certified at the Foundation level in previous versions of ITIL. The v3 Foundation ... More - Add to cart
|
6.5 Hours |
$149 |
$80 |
N/A |
ITL1016 - ITIL v2 Foundation Course - Virtual Instructor Led
The ITIL Foundation Course - Instructor-led provides you with an experienced ITIL Masters Certified Trainer to guide you through the course and enable an in-depth u ... More - Add to cart
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16 Hours |
$549 |
|
N/A |
ITL1017 - ITIL/ITSM v3 Awareness eLearning
The ITIL/ITSM v3 Awareness course is perfectly suited for Managers and non-core IT people who need an overview of IT Service Management and the role of ITIL within ... More - Add to cart
|
4 Hours |
$149 |
|
N/A |
ITL1018 - ITIL v3 Foundation Premium eLearning Course
ITIL® v3 Foundation PREMIUM E-Learning Course offers scenario-based training with real-life connects. Learners will attend a Virtual Training Conference at the maje ... More - Add to cart
|
16.5 Hrs |
$499 |
|
N/A |
ITL1018e - ITIL v3 Foundation Premium eLearning Course with EXIN Exam
ITIL® v3 Foundation PREMIUM E-Learning Course offers scenario-based training with real-life connects. Learners will attend a Virtual Training Conference at the maje ... More - Add to cart
|
16.5 Hrs |
$499 |
$160 |
N/A |
ITL1018sp - ITIL v3 Foundation Premium eLearning Course - 3Q08 Special (Available through September 5th)
ITIL® v3 Foundation PREMIUM E-Learning Course offers scenario-based training with real-life connects. Learners will attend a Virtual Training Conference at the maje ... More - Add to cart
|
18 Hrs |
$449 |
|
N/A |
ITL1025 - ITIL v2 Foundation Exam Preparation Guide
This ultimate exam preparation tool offers you a content refresher tool, a practice question section with diagnostic feedback and a 1-hour simulated exam. ... More - Add to cart
|
2 Hours |
$69 |
|
N/A |
MOF1000 - Microsoft Operations Framework Orientation - Self Paced
The 2.5-hour long MOF Orientation Course aims to introduce the Microsoft Operations Framework (MOF) and evaluate the impact of MOF on enterprise IT service manageme ... More - Add to cart
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2.5 Hours |
$129 |
|
N/A |
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| Blended Courses |
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ITL1021 – ITIL Version 2 Foundation - Blended Course
This blended course introduces the learners to ITIL, ITSM and the key processes, which are part of the ITIL Best Practices Framework, and leads to ITIL Foundation C ... More - Schedule |
12 hrs. online and 1 day classroom |
$1,095 |
$150 |
Interest |
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| Classroom Courses |
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ITL1020 - ITIL Version 2 Foundation Course with ITIL ALIVE
This course introduces the learners to ITIL, ITSM and the key processes, which are part of the ITIL Best Practices Framework. This course includes a comprehensive c ... More - Schedule |
2.5 Days |
$1,495 |
$160 |
Interest |
ITL1022 - ITIL Version 3 Foundation Course
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule |
3 Days |
$1,495 |
$160 |
Interest |
ITL1023 - ITIL V2 - V3 Foundation Bridging Course
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule |
1 Day |
$595 |
$80 |
Interest |
ITL1036 – ITIL Practitioner Support & Restore (IPSR - Clustered Practitioner)
This course replaces the independent Service Desk/Incident Management and Problem Management Practitioner Courses. In five days you will learn how to implement, man ... More - Schedule |
5 Days |
$2,695 |
$225 |
Interest |
ITL1038 – ITIL Practitioner Release & Control (IPRC - Clustered Practitioner)
This course replaces the independent Change and Configuration Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the ... More - Schedule |
5 Days |
$2,695 |
$225 |
Interest |
ITL1040 - ITIL v2 Service Manager (Masters) Course
This course leads to ITIL Service Managers certificate. The course gets into detailed process descriptions, practical implementation and improvement issues, organiz ... More - Schedule |
10 + 2 + 2 Days |
$7,995 |
$500 |
Interest |
ITL1040sp - ITIL v2 Service Manager Boot Camp - 4Q08 California Special - $5,995 + $500 Certification (Available through Oct 19th)
Please click on the brochure on the top left of the screen for full description. ... More - Schedule |
12 Days |
$5,995 |
$500 |
Interest |
ITL1041 - ITIL Practitioner Agree & Define
This course replaces the independent Service Level Management and Financial Management Practitioner Courses. In five days you will learn how to implement, manage an ... More - Schedule |
5 Days |
$2,695 |
$225 |
Interest |
ITL1042 - ITIL Service Catalog Acceleration Workshop
This workshop focuses on the implementation and management of the processes and stakeholders involved in defining and publishing an effective Service Catalog includ ... More - Schedule |
1 Day |
$3995 |
|
Interest |
ITL1042sp - ITIL Service Catalog Acceleration Workshop - Webinar Special
This workshop focuses on the implementation and management of the processes and stakeholders involved in defining and publishing an effective Service Catalog includ ... More - Schedule |
1 Day |
$2,995 |
|
Interest |
ITL1044 - ITIL v3 Service Manager Bridging Course
The ITIL Version 3 Service Manager Bridging Course offers candidates a fast track to update their ITIL Service Manager qualification, and gain recognition at the ne ... More - Schedule |
4 Days |
$2,395 |
$225 |
Interest |
ITL1044spSF - ITIL v3 Manager Bridge Course – 3Q08 SF Bay Area Special - $2,195 + $225 Certification (Available Through 8/23/08)
Please click on the brochure on the top left of the screen for full description. ... More - Schedule |
4 Days |
$2,195 |
$225 |
Interest |
ITL1053 - ITIL® v3 Service Transition Lifecycle Course (ST)
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule |
3 Days |
$1,795 |
$225 |
Interest |
ITL1054 - ITIL® v3 Service Operations Lifecycle Course (SO)
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule |
3 Days |
$1,795 |
$225 |
Interest |
ITL1056 - ITIL® v3 Service Offerings & Agreements Capability Course (SOA)
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule |
5 Days |
$2,695 |
$225 |
Interest |
ITL1058 - ITIL® v3 Release, Control & Validation Capability Course (RCV)
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule |
5 Days |
$2,695 |
$225 |
Interest |
ITL1059 - ITIL® v3 Operational Support and Analysis Capability Course (OSA)
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule |
5 Days |
$2,695 |
$225 |
Interest |
*Note: Please contact us for special pricing available for onsite administered courses.
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