ITL1057 - ITIL® v3 Planning, Protection & Optimization Capability Course (PPO)
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Certification: EXIN
Duration: 5 Days
Course Delivery: Classroom
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Course Introduction
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of constant revision, these Best Practices have become a de-facto standard for the IT departments of all types of organizations. These Best Practices are presented in a service lifecycle model, including Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Course Description
This 5-day course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and processes associated with the Planning Protection and Optimization of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices throughout the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
Audience
Please download course brochure by clicking on the link on top left.
Learning Objectives
At the end of this course, you will be able to: |
- Please download course brochure by clicking on the link on top left.
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| Course Organization Logistics |
- Please download course brochure by clicking on the link on top left.
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| Student/Class Materials |
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Students receive a copy of the classroom presentation material, practice exam, case study, homework and assignments. ITIL best practice core books are available as electronic .pdf, printed book and online subscription versions. |
| Course Prerequisites |
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Please download course brochure by clicking on the link on top left. |
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