ITL1052 - ITIL® v3 Service Design Lifecycle Course (SD)
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Certification: EXIN
Duration: 3 Days
Course Delivery:
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Course Introduction
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of constant revision, these Best Practices have become a de-facto standard for the IT departments of all types of organizations. These Best Practices are presented in a service lifecycle model, including Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Course Description
This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
Audience
Please download course brochure by clicking on the link on top left.
Learning Objectives
At the end of this course, you will be able to: |
- Please download course brochure by clicking on the link on top left.
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| Course Organization Logistics |
- Please download course brochure by clicking on the link on top left.
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| Student/Class Materials |
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Students receive a copy of the classroom presentation material, practice exam, case study, homework and assignments.
ITIL best practice core books are available as electronic .pdf, printed book and online subscription versions. |
| Course Prerequisites |
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Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate.
There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable. |
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